Terms & Conditions

Welcome to El Rohmá. By using our website, you agree to comply with our terms and policies.

Store has right to update terms anytime.

1. Business Information
El Rohmá

By House of Shayaká

Registered Business Address:
House number 236, Y block, Model town Bahawal Nagar

Email: Info@elrohma.com
WhatsApp: +92 313 1600520
Instagram: @el_rohma
Facebook: El Rohmá

2. Products
We strive to display product colors, designs, and details as accurately as possible. However, slight variations may occur due to lighting, photography, and screen settings. Product measurements may have minor differences.

3. Orders
Orders are confirmed upon successful placement and may be verified through a call or message. El Rohmá reserves the right to cancel suspicious, fraudulent, or unverifiable orders. Customers may cancel orders only before dispatch.

4. Pricing & Payments
All prices are listed in PKR. Prices, discounts, and promotions may change without prior notice. Accepted payment methods include COD, Debit/Credit Cards, Bank Transfer, JazzCash, and Easypaisa.

5. Shipping
Delivery timelines are estimates only. Delays may occur due to courier operations, weather conditions, public holidays, strikes, or circumstances beyond our control.

6. Returns & Exchanges
Returns and exchanges are subject to our Refund & Exchange Policy. Products must be unused, with original tags, packaging, and proof of purchase.

7. Customer Complaint Handling
For complaints regarding products, orders, payments, deliveries, or refunds, contact:
Email: Info@elrohma.com
WhatsApp: +92 313 1600520
We aim to acknowledge complaints within 2 business days and work towards a fair resolution as quickly as possible.

8. Intellectual Property
All content on this website, including images, logos, product designs, graphics, text, and branding, is the property of El Rohmá and may not be copied without written permission.

9. Limitation of Liability
El Rohmá shall not be liable for indirect damages arising from the use of our products or website.

10. Promotions & Discounts
Discount codes cannot be combined unless explicitly stated. Promotions may not apply to already discounted products.

11. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lahore, Punjab, Pakistan.

12. Policy Updates
El Rohmá reserves the right to update these Terms & Conditions at any time.